Water treatment management software
Run your water treatment business from one place
Schedule the work, keep technicians productive without signal, invoice and get paid online, and give every customer a portal. AquaOps is one system for the whole company, built first for Nigeria.
- Jobs and scheduling
- Offline technician apps
- Live tracking
- Customer portal
- Maintenance plans
- Quotes and invoices
- Online payments
- Inventory and parts
- Support tickets
- Water quality
- Reports
- Roles and audit log
Plants, boreholes, softeners and pools
The same weekly routine, whatever the water system
Filters to change, readings to log, invoices to send, customers to keep informed. Put it in one place and nothing depends on one person's memory.
One system
Built to run every part of a water treatment company
AquaOps was built to fully control and operate the whole business: the work, the people, the stock, the customers and the money, in one system.
What you can run with it
Everything a service company does, working together
Each part works on its own and shares the same clients, sites, systems and jobs, so nothing is typed twice.
Jobs and scheduling
Book, assign and follow every service visit, from the first request to the closed job.
ExploreTechnician phone apps
A phone app for technicians that keeps working with no signal and syncs when the network returns.
Customer portal
Your customers see their visits, invoices, documents and open tickets, and can pay online.
Live tracking
See who is on the way, and send customers a link that shows the technician arriving.
Quotes, invoices and online payments
Quote, invoice and get paid in naira, including online payment by card or transfer with Paystack.
Maintenance plans and reminders
Service contracts that book the next visit by themselves and remind customers before anything lapses.
Inventory and parts
Know what is in the store and on each van, and put parts used on the job and the invoice.
Support tickets
A shared inbox for customer problems with response clocks, saved replies and a clear history.
Reports
Profit and loss, cash flow, receivables, revenue by service, jobs and stock value, to the kobo.
Water quality readings
Record readings on every visit and see at a glance which systems are in range and which are not.
Device monitoring Early access
Connect sensors and meters to your systems. Not live yet: tell us your devices and join the early-access list.
How it works
One flow, from the first client to the next visit
- 1
Add clients, sites and systems
Type them in or import a CSV spreadsheet. Each system gets its type, warranty and service history.
- 2
Book or auto-schedule visits
Create a job, or let a maintenance plan book it ahead of the due date.
- 3
The technician does the work
Offline on the phone: checklist, photos, readings, parts and the customer's signature.
- 4
The customer tracks, approves and pays
They see the arrival, get the report, approve the work and pay online.
- 5
Reports, reminders and the next visit
Numbers update, reminders go out and the next visit books itself.
A visit, stage by stage
Follow one job from request to closed
Pick a stage to see who acts and what the screen shows. These are the default stages; your company can rename them or add steps.
Step 1 of 8: Requested
Step 1 · Customer or office
Requested
A customer asks for a visit in the portal, or the office creates the job. It lands in a list of work that still needs a day and a technician.
- Requests from the customer portal
- Jobs made from a maintenance plan
- Urgent work stands out
Step 2 · Office
Scheduled
The office picks the day and the technician on the calendar. The customer can be reminded, and the technician sees it on their phone.
- Drag a visit to a new day
- Reasons are asked for when plans change
- The job appears in the technician's day
Step 3 · Technician
On the way
The technician taps "on the way". The office sees them on the live map and the customer can open a private link with the road ahead and an estimate.
- First name, map and estimate only
- Any link can be turned off
- Location is shared while working a job
Step 4 · Technician
On site
The whole visit is done on the phone, with or without signal: checklist, photos, readings against your bands, parts used and the customer's signature.
- Works offline
- Parts come off the van's stock
- An arrival check lets the office know if something looks off
Step 5 · Office and customer
Awaiting approval
The technician submits the work. An office reviewer, and the customer if you want it, approves it before it can be closed.
- Approval steps are your setting
- Comments stay on the job
- Nothing is closed without the steps you set
Step 6 · Office
Completed
A PDF service report is made from the visit: what was checked, readings, photos, parts and the signature, with a QR code that opens the same report online.
- Made automatically
- The customer can open it in the portal
- A new version keeps the old one
Step 7 · Office
Invoiced
The invoice is made from the job and its parts. It goes by email as a PDF with a link, and the customer can pay online by card or bank transfer.
- One invoice can cover several jobs
- Online payment through Paystack
- Late reminders go out by themselves
Step 8 · Office
Closed
The job is closed with its full record. If it belongs to a maintenance plan, the plan moves its due date on and the next visit is booked ahead of time.
- Reports update from the ledger
- The next visit books itself
- Customers are reminded before things lapse
Technician phone apps
Built for sites with no signal
Technicians keep working when the network drops. The whole visit is recorded on the phone and goes to the office by itself when the connection returns, without overwriting anything newer.
- Checklist, photos, readings, parts and signature, all offline
- Plain-words messages when a change cannot be applied
- The Android beta can be downloaded now; the iPhone app is coming
For your customers
They can see it without calling you
A branded portal for visits, reports, invoices and tickets, and an arrival link that shows the technician coming.
The arrival link shows only the technician's first name, the road ahead and an estimate. No phone number, no history, and you can turn any link off. More on live tracking.
Water quality
Readings that are read, not just written
Technicians record readings on every visit. Each one is judged against limits you set, shown as a word and a colour, and listed company-wide so the systems drifting out of range stand out.
Example reading
- Poor
- Fair
- Good
- Excellent
Device monitoring Early access
Connect sensors and meters to the same bands and trends. Tell us which devices you use and join the early-access list.
Who it is for
For every kind of water treatment work
Security and data
Your company's data stays your company's
Built so one company can never see another's records, and so every change can be traced.
Encryption
Passwords are stored only as hashes, sensitive secrets are stored encrypted and every connection is encrypted.
Roles
Roles and permissions per company. A role sees only the jobs, clients and money it should.
Activity log
Every change by a signed-in person is recorded: who, what and which record.
Sign-in
Two-step verification with an authenticator app, and an alert for a new device.
Money
Amounts are exact, and a mistake is corrected with a new entry, never by editing history.
Separate companies
Each company sees only its own records, and files are opened only through short-lived links.
Works with
The services it already connects to
Paystack
Card and bank transfer payments in naira.
Invoices, reports, reminders and invitations.
Maps
Site positions, address search and arrival times.
Google sign-in
Optional sign-in with a Google account.
CSV import and export
Bring clients and systems in; take lists out.
Questions
Straight answers
The rest are on the FAQ page. If yours is not there, ask us.
What is AquaOps?
AquaOps is software for water treatment companies. It handles clients, sites and systems, jobs and scheduling, maintenance contracts, technician phone apps that work offline, a customer portal, quotes, invoices and online payments, inventory, support tickets and reports.
Is it only for RO plants?
No. It is built for any water treatment work: RO plants, water softeners, borehole systems, bottled water plants, pools, industrial systems and facility maintenance. Service types, system types, checklists and reading bands are your own settings.
How much does it cost?
There are plans for small teams up to large fleets. Contact us for details; we do not publish prices on this website yet.
Does it work offline?
Yes. The technician apps keep the day's jobs on the phone, so the whole visit (checklist, photos, readings, parts and signature) can be done with no signal. Changes sync when the phone is online. If something can no longer be applied, the app says why in plain words.
Can customers pay online in naira?
Yes. Customers can pay an invoice by card or bank transfer through Paystack, from the invoice link or the customer portal. You can still record cash, transfer, POS and cheque payments yourself.
How does VAT work?
You set your VAT rate and how it is applied in your billing settings. Amounts are stored in whole kobo so totals are exact. We do not give tax advice; please ask your accountant about your obligations.
How long does setup take?
It depends on how much you bring in. You can import clients and systems from a CSV spreadsheet instead of typing them. Contact us to talk about your situation.
Who owns our data?
Your company's data belongs to your company. Lists such as invoices, payments, support tickets and stock can be downloaded as CSV files. Ask us about a full export.
Book a demo
See it with your own kind of work
Tell us what you service and how big your team is. We will show you the parts that matter to you and answer your questions about setup, data and payments.
- A person reads every message
- No obligation
- Bring a client list and we can talk about importing it